Frequently Asked Questions

Please read our FAQ before sending us a message.

We ship worldwide via Canada Post - Air Mail service with no tracking number and usually have flat rate for shipping Worldwide-25$,14-20 business days, for Canada and USA -10$, 3-5 business days. If you have any questions about the shipping rate please feel free to contact us before your purchase.
At Offwhite we offer pay pal option to pay for your convenience of purchase. If you would like to pay with credit card we have this option at our etsy store right here https://www.etsy.com/ca/shop/OffwhiteStudio 
There is no full refund at our store, however you may exchange your item within category or receive a store credit. Please notify us about exchanging within 2 days after receiving your product. 

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If you have questions, we have answers!